Tangipahoa 911 is considered an Enhanced 911 system because of all the information that is sent to our location over AT&T equipment. At the present time, we are also a transfer agency, meaning that we process all 911 calls and send them to the appropriate police, fire, or EMS agency in our area.
How It Works
Calling From a Landline Phone
➤ The caller dials the emergency number (9-1-1)
➤The telephone company routes the call to our Public Safety Answering Point (PSAP) nearest the caller’s address
➤ Once the call is answered, the caller’s information is displayed on our computer monitors (name, address, phone number, and responding Police, Fire, and EMS agencies)
Calling from a Mobile Phone
➤ The caller dials the emergency number (9-1-1)
➤ The telephone company routes the call to our Public Safety Answering Point (PSAP) nearest the cell tower the caller is on
*Misroutes are common in our area, meaning we sometimes receive calls from outside our service area
➤ Once the call is answered, the caller’s information is displayed on our computer monitors
OLDER PHONES: We can only see the caller’s phone number and the cell tower location
NEWER PHONES: We can see the phone number, cell tower location, and the device’s approximate latitude/longitude
Calling from Any Device with Smart911
➤ The caller dials the emergency number (9-1-1)
➤ The telephone company routes the call to our Public Safety Answering Point (PSAP) nearest the cell tower (if calling from a mobile phone) or nearest the caller’s address (if calling from a landline)
➤ Once the call is answered, the Safety Profile associated with the caller’s phone number is displayed on our computer monitors (name, address, medical information, emergency contacts, people in your household, pets/animals, vehicle descriptions, property details/layout, etc.)
When calling from any device, expect the telecommunicator to ask questions to confirm your information, narrow down your location, and determine which agency to send out.
Voip phones
VoIP phones are still new in the 911 arena. Some carriers may not offer service, or the individual may have to enter in their own physical address. As with landline and mobile phones, expect telecommunicators to ask more questions, as the party may have moved to a different location and failed to change their address with the company.